privacy policy

Effective date: 1 January 2024

This Privacy Policy describes how Dash BnB Ltd ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, services, and mobile applications (collectively, the "Services"). We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. information we collect

We collect several types of information to provide and improve our Services.

a) Personal information

This is information that can be used to identify you personally. We collect this information when you book a short-term rental or contact us. This may include:

• Name
• Email address
• Phone number
• Physical address
• Payment details (processed by a secure third-party provider)
• Booking details (arrival and departure dates, number of guests, special requests)

b) Non-personal information

This is data that cannot be used to identify you. We collect this automatically as you interact with our website. This may include:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on the site, links clicked)
• Location data (general geographic location)

2. how we use your information

We use the information we collect for the following purposes:

• To provide our Services: To process and manage your bookings, confirm reservations, and communicate with you about your stay.
• To improve our Services: To analyze usage patterns, understand how our website is used, and make improvements to our platform and offerings.
• For communication: To send you booking confirmations, updates, and customer support messages. With your consent, we may also send you marketing and promotional materials.
• For security: To prevent fraud and ensure the security of our Services.
• For legal compliance: To comply with our legal obligations in New Zealand, including record-keeping and tax requirements.

3. sharing your information

We may share your information with trusted third parties to help us operate our business. These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. These may include:

• Property Owners/Managers: To facilitate your booking and ensure a smooth check-in process.
• Payment Processors: To securely process your payment transactions.
• Service Providers: Companies that provide services on our behalf, such as website hosting, data analysis, and email delivery.
• Legal Compliance: We may disclose your information if required by law, such as in response to a court order or subpoena, or if we believe it's necessary to protect our rights, property, or safety.

4. data security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. We use a variety of security technologies and procedures to help protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

5. your rights under the nz privacy act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any incorrect or incomplete personal information we hold about you.
• Erasure: Request that we delete your personal information, subject to certain exceptions.

To exercise these rights, please contact us using the details below.

6. cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and deliver personalized content. You can set your browser to refuse all or some cookies, but this may affect the functionality of our Services.

7. changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically for any changes.

8. contact us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: